The Patient’s Bill of Rights was created to help patients feel more confident in their health care system and ensure it is working to meet their needs. It is important for healthcare staff to understand key concepts related to patient rights and Medicare expectations in order to assist patients in understanding, exercising their rights and informing them of their responsibilities regarding their care, treatment, and services.
In this 5-part course, learn the regulatory requirements for CMS and TJC accreditation, common noncompliance areas, proven solutions and tips for tracing your own process.
Learn & Apply
Concepts Related to Patient Rights and Medicare Expectations
Review of the rights and responsibilities for patients and changes that have been implemented.
Understand the use of performance tracing to review processes and potential gaps in current processes.
Learn effective strategies to overcome compliance challenges in Patient Rights.
About the Instructor
Judy Courtemanche, Founder of Courtemanche & Associates
Hello, I’m Judy Courtemanche
Founder and former President of Courtemanche & Associates.
I have served healthcare for more than 4 decades as an administrator and nurse. I have worked in many healthcare settings and served in leadership, managerial, educational and nursing roles. I have worked in accreditation as a field surveyor, team leader and faculty for The Joint Commission. In addition, I have also served healthcare organizations and systems as a regulatory consultant and educator for over 25 years, troubleshooting and assisting physicians, leaders and staff to successfully overcome regulatory challenges through understanding, education, practical application, and proven solutions for persistent and difficult issues.