Meet Our Healthcare Team | Courtemanche & Associates

Sandeep Goel
(Dual BS, MBA)
President & CEO

Ronda Katzman
(BA)
Head of Operations

Denise Smith, Head of Consulting and Senior Consultant

Denise Smith
(RN, BS, MS, CLNC, HACP-CMS)
Head of Consulting - Senior Consultant

Christopher Pratt, Senior Consultant and Accredited Provider Program Director

Christopher Pratt
(MS, BSN, HACP-CMS)
Sr. Consultant & Accredited Provider Program Dir.

Teri Reinhartsen, Associate Consultant with Courtemanche & Associates

Teri Reinhartsen
(RN, MS, CPHRM)
Associate Consultant

Pamela Davis
(RN, MSN)
Clinical Consultant

Lena Browning Calloway
(MHS, BSN, RNC-NIC, CSHA)
Clinical Consultant

Kimberly Merrit
(MHA, BSN, CNOR, HACP)
Clinical Consultant

Tatum Parmer, Environment of Care, Life Safety Consultant

Tatum Parmer
(BSN, MBA, NEA-BC, FACHE)
Clinical Consultant

Vivian Sullenberger, Clinical Consultant

Vivian Sullenberger
(BS)
Clinical Consultant

Jacqueline Smith
(RN, MS, CPHQ, HACP-CMS, LNC)
Clinical Consultant

Nancy Kendrick
(MS, BSN, ADN)
Clinical Consultant

Mara Hehli
(MSN, RN, CPHQ)
Clinical Consultant

Shanda Beilman
(MSN, RN, HACP-CMS, HACP-IC)
Clinical Consultant

Maryellen Marek
(MLT (ASCP), BA, MS, BSN, RN, CIC)
Clinical Consultant

Kristine Smith
(RN, MSN, CPPS)
Clinical Consultant

Tiffany Thompson Clinical Consultant for Courtemanche & Associates

Tiffany Thompson
(DNP, RN, CPHQ)
Clinical Consultant

Katie Karl, Clinical Consultant for Courtemanche & Associates

Katie Karl
(MSN, RN, CPHQ, HACP)
Clinical Consultant

Deborah Dominick
(RN, BSN, MA, LLP)
Clinical Consultant

Deirdre Murphy
(MBA, BBA, ADN, CPPS, LSSBB, NPSB)
Clinical Consultant

Valentino Tesoro, MD
(BS, MBA)
Physician Consultant

Joseph Esch, Environment of Care and Life Safety Consultant

Joseph Esch
(MBS, CHFM)
EC/LS Consultant

Michael Jones
(CHSP, CHCM, CSSGB)
EC/LS Consultant

Micheal Miller, Environment of Care & Life Safety Consultant

Micheal, Miller
(BS, CSP, CHSP, CLSS-HC, CHSFP, LSSYB)
EC/LS Consultant

Taylor Vaugh, Environment of Care and Life Safety Consultant

Taylor Vaughn
(MBA, CHFM, CHC, CLSS-HC)
EC/LS Consultant

Tony Castrilla, Environment of Care and Life Safety Consultant

David (Tony) Castrilla
(CHFM, CHOP)
EC/LS Consultant

Jason Minchew, EC and Life Safety Consultant

Jason Minchew
(BS, MBA, HACP-PE, CMRT, CSSBB)
EC/LS Consultant

Robert McCown, Environment of Care and Life Safety Consultant

Robert McCown
(BS, MS, CHSP)
EC/LS Consultant

Keith Buckman, Environment of Care and Life Safety Consultant

Keith Buckman
(CHFM, CHEM, CPE, CPMM)
EC/LS Consultant

Bart Copes, Environment of Care and Life Safety Consultant

Bart Copes
(CHSP, CHEM, HcEM-P)
EC/LS Consultant

Steven Cotch, Environment of Care and Life Safety Consultant

Steven Cotch
(BSME, CHFM, CLSSGB)
EC/LS Consultant

Joseph Glaski, Environment of Care and Life Safety Consultant

Joseph A. Glaski
(MBA, FASHE, CFDAI)
EC/LS Consultant

Amy Goyer, Business Enhancement & Education Coordinator

Amy Goyer
(BA)
Business Enhancement & Education Coord

Denise Smith is Head of Consulting Services and a Senior Consultant at Courtemanche & Associates. Working in collaboration with the C&A Leaders, Denise manages Courtemanche & Associate’s business development initiatives and provides consulting services and support. With her extensive healthcare experience, Denise serves as a knowledgeable resource to new and existing clients, helping to guide them through their accreditation and regulatory needs.

Denise has more than 40 years of experience and expertise in Infection Prevention, Sterile Processing, Legal Nurse Consulting, Quality and Resource Management, Clinical Education, in acute inpatient and outpatient care settings. Clinically, Denise is a licensed Registered Nurse with an extensive background in Infection Prevention and Control for perioperative settings, sterile processing, and quality management. Additionally, she is a Certified Legal Nurse and has aided organizations for EMTALA, Medical-Surgical, and Health Care Administration areas of concern.

An avid healthcare quality educator, she has served as adjunct faculty at Saint Elizabeth College in Morristown, NJ, where she focused on issues in healthcare management, technology, the environment, and strategic planning. In her Quality Improvement roles, she has assisted organizations with regulatory readiness, plans of correction, infection control, policy development, competency development, and medical staff credentialing. Her insights and understanding of the regulations were instrumental in the development of tools and resources that enabled successful organizational adherence to regulatory standards. Other experience includes managing patient care settings and departments, such as Surgery, Endoscopy, Hemodialysis, Cardiac Cath Labs, Orthopedics, Med-Surg, and Sterile Processing, among others. She has also served on the Executive team as the Vice President of Patient Services.

Denise is a graduate of Christ Hospital School of Nursing in Jersey City, NJ, and the Jersey City State College in Jersey City, NJ where she earned a Bachelor of Science in Health Education and a Master of Science in Health Administration. She is a certified CMS Healthcare Accreditation Professional through CIHQ, is trained as a DNV Internal Auditor for Healthcare, and is a certified Legal Nurse Consultant. She is a member of the American Association of Legal Nurse Consultants, the National Alliance of Certified Legal Nurse Consultants, and The Association for Professionals in Infection Control and Epidemiology (APIC).

Chris Pratt is a Senior Consultant with Courtemanche and Associates with more than 33 years in clinical and leadership experience working in varying healthcare positions from the bedside to the Boardroom. In this role, he is responsible for assessing healthcare organizations’ readiness for licensing, accreditation, and regulatory compliance. He is trained in the survey process, auditing approach and survey outcome determination utilized by The Joint Commission, DNV, Centers for Medicare and Medicaid Services (CMS), and other regulatory agencies and accrediting organizations. He assists organizations with post-survey activities, education, patient safety strategies, and quality improvement initiatives and has experience in various health care settings including acute care, behavioral health, and ambulatory care settings.

He retired from the military in 2016 with over 29 years of distinguished service as a U.S. Navy Nurse Corps Officer. Clinically, he is a licensed Registered Nurse with extensive experience in critical care, medical-surgical services, ambulatory care, staff development, nursing administration and quality.

Mr. Pratt’s vast Navy experiences included oversight of healthcare operations for both inpatient and ambulatory care settings, shipboard/overseas/operational nursing services, and facility/corporate staff development programs. He served as the Director for Navy Medicine Nursing Education and Education/Training Management Community providing guidance to over 60 specialty group members. He spearheaded the proposal and acquisition of an enterprise-wide Learning Management System Portal to centralize and standardize the assignment, delivery, documentation, and reliable reporting for over 63,000 employees.

Mr. Pratt graduated with a Bachelor of Science in Nursing degree from the University of South Carolina. Additionally, he earned a Master of Science in Educational Leadership from the University of Memphis in Tennessee where he was inducted into the Phi Kappa Phi Honor Society for academic achievement. He holds numerous awards and recognitions of military service. Mr. Pratt is trained in the use of Lean tools, project management and is a TeamSTEPPS instructor. He holds a certification through the CMS Healthcare Accreditation Certification Program (HACP).

Teri Reinhartsen is an Associate Consultant with Courtemanche and Associates with 30 years of clinical and leadership experience working in varying healthcare positions from the bedside to the Boardroom. In this role, she is responsible for assessing healthcare organizations’ readiness for licensing, accreditation, and regulatory compliance, and is trained in the survey process, auditing approach and survey outcome determination utilized by The Joint Commission, DNV, Centers for Medicare and Medicaid Services (CMS), and other regulatory agencies and accrediting organizations. She assists organizations with post-survey activities, education, patient safety strategies, and quality improvement initiatives and has experience in various health care settings including acute care, behavioral health, and ambulatory care settings.

Throughout her career, Teri has held a variety of Patient Safety, Risk Management and Regulatory Compliance leadership positions for several large healthcare systems. These experiences provided her with a wealth of knowledge in these areas as well as Root Cause Analysis and High Reliability Concepts. Teri has been the lead on mock surveys where she has worked and conducted educational programs related to her areas of expertise. She has also participated in and assisted in DOH/CMS investigations. Clinically, Teri has expertise in the Peri Operative area.

Ms. Reinhartsen received her Associate of Applied Science degree in Nursing from Duchess Community College, Poughkeepsie, NY. She received her Bachelor of Science degree in Legal Studies graduating Suma Cum Laude, and her Legal Nurse Consultant and Paralegal Certificates both with distinction from Mercy College, Dobbs Ferry, NY. She continued to receive her Master of Science degree in Health Care Management graduating with honors from College of St. Elizabeth, Florham Park, NJ. Teri has received Registered Professional Nurse Licenses for both the states of New York and New Jersey and has earned Certification from Certified Professional in Healthcare Risk Management (CPHRM), as well as her Organizational High Reliability Educator and Just Culture Certificates.

Pamela Davis is a Consultant with Courtemanche and Associates whose role is to assess healthcare organizations’ readiness for licensing, accreditation, and regulatory compliance. With over 30 years as a nursing professional in a variety of healthcare environments she has extensive experience as both a leader and educator. In her role as Hospital Administrator for a Texas Emergency Hospital Pamela oversaw all aspects of the facility including DNV Accreditation preparation, ongoing readiness, and compliance, and actively participating in several DNV surveys. In this role she also served as Safety Officer, managing Quality Assurance, Environment of Care, and Infection Control. During her career Ms. Davis also served as Director of Nursing for one of the first hybrid OBL Cath Lab and ASC centers in Texas leading her team to complete the first two cryoablations in an ASC in the state of Texas while consistently ensuring compliance with all regulatory standards and requirements and overseeing two TJC and COLA surveys.

In addition to her strong quality and leadership skills, Pamela has provided education and staff training throughout her healthcare career serving as a clinical instructor at Galen College of Nursing, later providing training to onboard staff and administrators in her role as Hospital Administrator, and more recently as a train the trainer style Education and Clinical Performance Specialist. She is credited with development of multiple presentations and educational videos on disease processes, coding and government regulations and use of EMR software for Tsystems.

Pamela received her BSN in Nursing as well as her Texas Teacher Certification from Midwestern State University, Wichita Falls, TX. She later received her MSN Nursing Education and Leadership Degree from Angelo State University, San Angelo, TX. Other licenses and certifications include Registered Nurse, Texas Compact.

Secondary Teacher Certification, Texas: Health/Science/Biology and AHA Certified Instructor for ACLS, PALS, and BLS.

Lena Browning Calloway is a Consultant with Courtemanche and Associates with more than twenty years of experience as a nurse leader and accreditation specialist in acute care settings. In this role, she is responsible for assessing healthcare organizations’ readiness for licensing, accreditation, and regulatory compliance. She is trained in the survey process, auditing approach and survey outcome determination utilized by The Joint Commission, Centers for Medicare and Medicaid Services (CMS) and other accrediting agencies. She assists organizations with survey readiness and post-survey activities, education, patient safety strategies, and quality improvement initiatives in various health care settings including acute care, behavioral health, and ambulatory care.

Throughout her career, Lena has demonstrated a commitment to improving patient safety by empowering staff and leadership to maintain continuous compliance and achieve excellence in patient care across healthcare settings. She has also functioned as Interim Director of Accreditation and Vice President of Quality and Patient Safety with several organizations. She was responsible for restructuring Accreditation and Quality departments by successfully leading organizations to achieve better patient outcomes, continuous compliance, and preparation for survey readiness for their triennial Joint Commission (TJC) or Centers for Medicare and Medicaid Services (CMS) survey. Additionally, Lena has successfully coached numerous organizations through Immediate Jeopardy situations with all organizations getting the Immediate Jeopardy citation lifted and no condition level findings noted on return surveys.

Lena earned her Master of Healthcare Administration from the University of Southern Indiana and her Bachelor of Science in Nursing from Murray State University. She is a Registered Nurse Certified in Neonatal Intensive Care, a Certified Specialist in Healthcare Accreditation, and holds numerous certifications in basic life support, neonatal and pediatric advanced life support, and newborn resuscitation and post-resuscitation stabilization. Additionally, she is a member of the Association for Professionals in Infection Control and Epidemiology (APIC).

Kristine Smith is a Consultant with Courtemanche and Associates whose role is to assess healthcare organizations’ readiness for licensing, accreditation, and regulatory compliance. With over 30 years of healthcare experience, working in various settings, including multi-hospital system leadership, clinical and ambulatory care, patient safety, quality, and regulatory/accreditation, she has gained extensive knowledge of regulatory standards and requirements for The Joint Commission (TJC), CMS, and DNV.

Throughout her career, Kristine has held leadership positions in Accreditation, Regulatory Compliance, Patient Safety, and Quality within several large health systems. In these roles she effectively developed and lead survey readiness activities, planning, developing, and corrective action plan implementation across departments, including Operations Excellence, Clinical Services, Quality, Risk, Infection Control, Surgical Services, Facilities, Pharmacy, Behavioral, for CMS, State, DNV, TJC, and certification surveys. She collaborated with market leaders, including hospital Presidents, Clinical, Quality, Risk, and Facility leaders, during and after on-site survey readiness visits, recommending process improvements as identified, and facilitating collaboration with corporate resources/departments. She reviewed and provided guidance for hospitals' internal audit programs, including annual EMTALA assessment, infection control and other high-risk processes.

In addition to her strong quality and leadership skills, Kristine has achieved Licensure as a Registered Nurse in the state of Florida, is a licensed Healthcare Risk Manager and has certification in Certified Professional in Patient Safety (CPPS).

Kristine received her diploma as a Registered Professional Nurse, Summa Cum Laude, from Albany Memorial School of Nursing, Albany, NY. She later earned her Master of Science in Nursing, Magna Cum Laude from Notre Dame of Maryland University, Baltimore Maryland, and Certification in the Healthcare Corporate Compliance Master’s Program from The George Washington University, Washington, D.C.

Katie is a clinical consultant team member with Courtemanche & Associates. In this role, she is responsible for assessing and supporting healthcare organizational readiness related to accreditation and regulatory compliance. With 20 years in nursing and healthcare quality management, Katie has extensive experience in quality, patient safety and accreditation readiness and regulatory compliance with expertise in CMS, TJC, HHS, NHSN, and OSHA standards. including knowledge of their survey process, auditing approach, and survey outcome determination. She assists organizations with survey preparation, educational needs, post-survey activities, patient safety strategies, and quality improvement initiatives.

As Regional Director of Quality and Patient Safety Katie led initiatives across multiple facilities, including acute care hospitals, clinics, and surgical centers. She developed and implemented Drive for Five initiatives to achieve zero preventable harm, improving Leapfrog Hospital Safety Grades and reducing adverse patient outcomes. Katie led multidisciplinary collaborations to align physician, nursing, and allied health efforts with evidence-based quality improvement strategies and established robust monitoring and reporting processes to ensure regulatory compliance, performance optimization, and patient safety outcomes. She implemented culture of safety initiatives, incorporating HRO principles and zero harm methodologies. As Director of Quality, she worked to implement evidence-based, sustainable quality and patient safety initiatives for clinical compliance and developed and implemented the Quality Management Program. In her role as Quality and Accreditation Consultant she provided multi-state onsite and virtual education related to accreditation and compliance topics and offered support for survey readiness, performance improvement, and building sustainable processes.

Katie earned an Associate Degree in Nursing from Temple College, Temple, TX. She then went on to earn both a Bachelor of Nursing degree as well as a Master of Science degree in Nursing Administration from Lamar University, Beaumont, TX. She is a Registered Nurse in multiple states through the Texas Board of Nursing and holds certifications with the Certified Professional in Healthcare Quality (CPHQ) and Healthcare Accreditation Certification Professional (CMS & IC). She is a member of the Texas Nurses Association and the Healthcare Accreditation Certification Professional.

Deirdre Murphy is a Consultant with Courtemanche and Associates whose role is to assess healthcare organizations’ readiness for licensing, accreditation, and regulatory compliance. She has over 35 years of healthcare experience beginning her career bedside as a registered nurse, transitioning into leadership positions managing Healthcare Accreditation and Regulatory Compliance across the continuum. She has extensive knowledge of regulatory standards and requirements for The Joint Commission (TJC), CMS, and DNV.

In her role as System Director Safety, Accreditation and Infection Prevention Deirdre oversaw a team of professionals in a multi-hospital system, and was accountable for Patient Safety, Occupational

and Environmental Safety, Accreditation, and Infection Prevention. In addition, she served as the system’s executive leader of their HRO journey. In her previous role as Director of Accreditation Deirdre led Joint Commission (TJC) accreditation and Center for Medicare/Medicaid Services (CMS) regulatory activities

across the multi-hospital system. In this position she also oversaw the health system’s policy/procedure processes and successfully directed numerous system-wide surveys, investigations, and inspections. She was instrumental in assisting the organization with achieving their initial Disease Specific Certification

In addition to her strong quality and leadership skills, Deirdre has achieved certifications in Certified Professional in Patient Safety (CPPS), Healthcare Performance Improvement and Lean Six Sigma Black Belt (LSSBB), Breakthrough Performance Group. She is also a member of National Patient Safety Board (NPSB), American College of Healthcare Executives (ACHE), Greater Ohio Board Member and American College of Healthcare Executives (ACHE), Cincinnati LPC Chair Elect.

Deirdre received her Associate Degree in Nursing from Northern Kentucky University, Highland Heights, KY, and her Bachelor of Business Administration from Thomas More University, Englewood, KY. She later went on to earn her Master of Business Administration from Thomas More University as well.

Survey Readiness

Resolution Services

Education & Tools

Survey Readiness

Resolution Services

Education & Tools

Meet Our Team