Education & Webinars
Endorsements from clients regarding C&A services and our team
Upcoming Webinars
December 8, 2025
12:00 PM EST
More information will be available soon.
Sponsored by the North Carolina Healthcare Association
Presented By The Courtemanche & Associates Consulting Team
December 11, 2025
12:00 PM EST
Organizational processes for addressing grievances and complaints are a key focus for review by regulatory agencies. Although most organizations are compliant with the requirements set by regulation, they may struggle to meet the intent of using grievance and complaint data to address the issues brought forth by patients and their family members. As Leaders, we need to find the answer to questions related to:
- What can we do to understand what the patient wants or needs
- How can staff advocate for patients that may reduce the number of grievances and complaints?
- Do those involved in the grievance and complaint process understand how to
use data to make sustainable improvements to address reported issues?
Sponsored by the North Carolina Healthcare Association
Presented by the Courtemanche & Associates Consulting Team