Meet Our Team 

Meet our healthcare accreditation & regulatory compliance team – experts in the healthcare industry and collectively sharing more than 100 years of healthcare knowledge, wisdom & guidance.


Sandeep Goel

President & CEO

Sandeep Goel, President and CEO of Courtemanche & Associates, a division of SAYAS Alliance, Inc. has 30 years of global business leadership and quality management experience across multiple industries. Throughout his professional career, he has always fostered a data and information driven culture when making critical business decisions. This improved the accuracy and likelihood of a desired outcome in any legal, technical, or commercial situation. Also, over his career, Sandeep has led quality improvement programs focused on policies, standards, and processes. He has worked closely with many organizations to launch new products and services ensuring regulatory compliance.

Patricia Cook Consultant & Author

Patricia Cook, BS, R.Ph, HACP-CMS

Senior Consultant - Head of Consulting Services

Pat Cook is a Senior Consultant and Head of Consulting Services at Courtemanche & Associates. Working in collaboration with the C&A Leaders, Pat manages Courtemanche & Associate’s business development initiatives and oversees the clinical delivery of services and support. With her extensive healthcare experience, Pat serves as a knowledgeable resource to new and existing clients, helping to guide them through their accreditation and regulatory needs.

Courtemanche & Associates Healthcare Consultant Chris Pratt

Chris Pratt, MS, BSN, HACP-CMS

Senior Consultant & Accredited Provider Program Director

Chris Pratt is a Senior Consultant with Courtemanche and Associates with more than 33 years in clinical and leadership experience working in varying healthcare positions from the bedside to the Boardroom. In this role, he is responsible for assessing healthcare organizations’ readiness for licensing, accreditation, and regulatory compliance. He is trained in the survey process, auditing approach and survey outcome determination utilized by The Joint Commission, DNV, Centers for Medicare and Medicaid Services (CMS), and other regulatory agencies and accrediting organizations. He assists organizations with post-survey activities, education, patient safety strategies, and quality improvement initiatives and has experience in various health care settings including acute care, behavioral health, and ambulatory care settings.

Denise Smith, Senior Consultant

Denise Smith, RN, MS, CLNC, HACP-CMS

Senior Consultant

Denise Smith is a Senior Consultant with Courtemanche & Associates. In this role she is responsible for assessing healthcare organizational readiness for licensing, certification, accreditation, and regulatory compliance. She has extensive knowledge in the requirements of The Joint Commission, DNV, and Centers for Medicare and Medicaid services including knowledge in their survey process, auditing approach and survey outcome determination. She also has knowledge and experience in AAAHC and other regulatory and accreditation organizations. She assists organizations with survey preparation, educational needs, post survey activities, patient safety strategies and quality improvement initiatives. Denise has more than 40 years of experience and expertise in Infection Prevention, Sterile Processing, Legal Nurse Consulting, Quality and Resource Management, Clinical Education, in acute inpatient and outpatient care settings.

Ronda Katzman, Head of Operations

Ronda Katzman, BA

Head of Operations

Ronda Katzman, Head of Operations at Courtemanche & Associates, is responsible for oversight and management for Finance, Budget Control, Asset Acquisition, Human Resources Management, Benefit Management, Employee Performance, and related organizational areas.

Ronda has extensive experience in business performance and operations management, implementing structures and systems to refine and maximize organizations for overall performance efficiency. She has served key roles in business and operations management in a variety of settings including property management, non-profit, independent education and small business consulting. Ronda received a Bachelor of Arts from the University of North Carolina at Charlotte and her Masters Studies in Business Management with University of Phoenix.

Amy Goyer, Business Enhancement & Education Coordinator

Amy Goyer, BA

Business Enhancement & Education Coordinator

Amy Goyer, Business Enhancement & Education Coordinator at Courtemanche & Associates, processes expenses, works with AR & AP functions and fields calls from clients and vendors. Amy received a Bachelor of Arts in Sociology and Business. She has a background in retail management and teaching pre-school. She has also spent a bulk of her time performing volunteer work.

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