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HELP – How to Engage Leaders Proactively

By November 30, 2018C&A Blog

We hope these articles have been useful. Our goal is to provide methods of engagement to increase compliance. This article will focus on the top 5 highlights of the previous articles. In order to help engage leaders, we encourage you to remember the following:

  • Numbers – It’s NOT about the numbers
    • Quality care drives finance
  • Involve the Board
    • Share patient experiences and help them understand the meaning
  • Trace! Trace! Trace!
    • Best way to see practice versus policy
  • Include your patients
    • Listen to their compliments and concerns – act!
  • Do it for the patient NOT the survey
    • Help everyone understand the “why”!

As leaders, we have responsibility for defining quality care, providing resources to attain and sustain compliance and help staff understand their role in patient safety.

Sharon Dills

Author Sharon Dills

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