Getting Everyone on Board: Assuring Education, Competence and Evaluation for Staff, Medical Staff and Contracted Services
This February, Ellen Perry, C&A Consultant, gave a webinar which emphasized how to prepare for an assessment TJC Competence Assessment session during survey and also how to ensure your current practice is designed to encompass staff competency at its core. Looking at the various roles within organizations – leadership, medical staff, staff, contracted services, Perry shared insights into how each of these teams can work together to meet the highest standards of competency.
Surveyors in a Competence Assessment session will ask:
- Have organizations provided a thorough review of candidate’s credentials to ensure the individuals have the qualifications and capacity to perform the duties required of them?
- Have the newly hired individuals been given a thorough orientation to the policies, procedures and safety standards of the organization?
- Is ongoing education and training a standard component of the organization’s practice to ensure staff stay current in their practice?
Perry suggested that organizations think about how their best competency practices are in compliance with accreditation and regulatory agencies. Questions to ask include:
- How does your organization ensure that all education requirements are being met?
- Who are the individuals that are responsible for identifying the organization’s competence assessment process for staff, licensed independent practitioners, and other credentialed practitioners?
- Who are the individuals in your organization that identify what is covered in orientation, education, and training processes as they relate to staff, licensed independent practitioners, and other credentialed practitioners?
The session wrapped up by encouraging the engagement of all departments and staff in the process, ensuring high-level communication across all divisions occurs and knowing and enforcing policies and procedures to heighten competency in the organization.
What Does the Survey Journey Tell Us: Learning From Actual Survey Experiences, What RFIs Scored and How to Address Them.
You’ve likely been through a survey before, perhaps many. You know what the top 10 or even 20 scoring RFIs are, but what can we learn from those lesser known issues that we see cropping up? We also see surveyors lumping several different findings under one category and we must learn how to unpack these bundled reports to identify appropriate action plans and associated measures of success. Through case studies of actual survey findings, given anonymously, learn how RFIs have been addressed in these situations.
Visit C&A’s all-new eClassroom for more information on our current online course offerings!