Meet our healthcare accreditation & regulatory compliance team – collectively sharing more than two centuries of healthcare knowledge, wisdom & guidance.

Ms. Courtemanche is the President of Courtemanche and Associates. With more than 40 years of  healthcare management and leadership experience, Ms. Courtemanche is an advocate for enhancing patient safety  by weaving regulatory compliance into an organization’s culture and foundations for care.

Ms. Courtemanche has authored several publications to assist organizations with ongoing Joint Commission (TJC) compliance and performance improvement, including: Performance Tracing: A Guide to Tracer Methodology and the SOAR TO SUCCESS.

She has served as a member of The Joint Commission Consultant Forum, on the Editorial Review Board for NAHQ, and as member and faculty for professional organizations and associations, such as the Institute for Healthcare Improvement (IHI), National Patient Safety Foundation (NPSF), and American Hospital Association (AHA). She is a national speaker and previously served as a Surveyor, Faculty, and Team Leader at The Joint Commission where she was responsible for facilitating team performance during surveys, surveying standards, and providing on site education and consultation. Read More

Synergy: Promoting collaborative relationships for performance improvement,
we enhance systematic outcomes.

James Ballard is an Associate Consultant with over 30 years of experience responsible for assessing healthcare organizations’ readiness for licensing, accreditation and regulatory compliance. He will assist organizations with post-survey activities, education and follow-up, patient safety strategies, and quality improvement initiatives. Mr. Ballard has worked in a variety of healthcare positions and his experiences range from Surgical Technologist, EMT, Combat Medicine to a Federally Certified Healthcare Surveyor (Hospital, Critical Access, Transplant, Ambulatory Survey Centers and Long-Term Care), to Director positions over Compliance, Quality, Infection Prevention, Safety, Risk Management, Employee Health, and Emergency Preparedness. Mr. Ballard was the main creator of the CMS Focused Quality Assessment and Performance Improvement (FQAPI) Survey process and tool for Transplant programs in Hospitals.  He is trained in the application, teaching, and facilitation of the requirements and recommendations of The Joint Commission, the Centers for Medicare and Medicaid Services and other regulatory and accrediting agencies. Read More

                Excellence: Providing quality in service and response, we meet our client needs.               

Patricia Cook, B.S., R.Ph

Senior Consultant Director, Administrative Services

As Senior Consultant-Director of Administrative Services, Pat is responsible for the management of the consulting pipeline, planning for the delivery of services and business development initiative for Courtemanche & Associates. Pat serves as a knowledgeable resource to new and existing clients, helping to guide them through their accreditation and regulatory needs. As Senior Consultant, clients receive the knowledge and expertise that comes from both her clinical experience and training as a Registered Pharmacist and her nearly three decades of experience in administrative and leadership roles within healthcare. Read More

      Integrity: Adhering to a strict moral and ethical code, we assure fair and impartial
appraisals and delivery of accurate results.

Amy Goyer C&A Healthcare Accreditation & Regulatory Compliance Team

Amy Goyer, BA

Business Office & Education Coordinator

Amy Goyer, Business Office & Education Coordinator at Courtemanche & Associates, processes expenses, works with AR & AP functions and fields calls from clients and vendors. Amy received a Bachelor of Arts in Sociology and Business. She has a background in retail management and teaching pre-school.  She has also spent a bulk of her time performing volunteer work.

Amy is based in the Charlotte, NC, office. Read More

             Confidentiality: Safeguarding organizational information, we pledge to keep privileged information in strict confidence.

Ronda Katzman

Ronda Katzman, BA

Chief Operations Officer

Ronda Katzman, Chief Operations Officer at Courtemanche & Associates Healthcare Synergists, is responsible for oversight and management for Finance, Budget Control, Asset Acquisition, Human Resources Management, Benefit Management, Employee Performance, and related organizational areas.

Ronda has extensive experience in business performance and operations management, implementing structures and systems to refine and maximize organizations for overall performance efficiency.  She has served key roles in business and operations management in a variety of settings including property management, non-profit, independent education and small business consulting.  Ronda received a Bachelor of Arts from the University of North Carolina at Charlotte and is currently pursuing her MBA.

Ronda is based in the Charlotte, NC, office. Read More

             Teamwork: Working together, we forge relationships that create the foundation for success.

Carol Mooney MSN, RN, CPHQ

Associate Consultant

Carol Mooney is a consultant with a background in regulatory requirements, accreditation and standards development and interpretation. She recently was responsible for the development of program standards with incorporation of CMS requirements for multiple programs including Hospital, Rural Health Clinics, Patient-Centered Care, Oncology Patient-Centered Care, Palliative Care, End-Stage Renal and Dialysis Centers, Assisted Living Facilities, International Hospital, and International Clinics and Medical Centers.   With her extensive healthcare experience, Carol serves as a knowledgeable resource to new and existing clients, helping to guide them through their accreditation and regulatory needs. Read more

 

              Knowledge: Educating our clients and ourselves, we enable the integration of new concepts and approaches to achieve organizational goals

Sherri Aleksejczyk is an Associate Consultant with Courtemanche and Associates.  In this role, she is responsible for assessing healthcare organizations’ readiness for licensing, accreditation, and regulatory compliance.  She assists organizations with post-survey activities education and follow-up, patient safety strategies, and quality improvement initiatives. Sherri has more than 40 years of experience working in varying healthcare positions with ambulatory surgery centers, acute and critical access hospitals.

Clinically, Sherri is a licensed registered nurse with extensive experience ranging from education to perioperative services, as well as leadership expertise in managing many aspects of healthcare operations. She is trained in the application, teaching, and facilitation of the requirements and recommendations of The Joint Commission, the Centers for Medicare and Medicaid Services, AAAHC and other regulatory and accrediting agencies. Previously, Sherri has been a surveyor for AAAHC. She is trained and experienced in the application of Just Culture, High Reliability Organization-HRO and Ethics/Compliance. Read more

 

                  Results: Focusing on results, our clients have consistently achieved high TJC accreditation scores.

Chris Pratt

Chris Pratt, MS, BSN, RN

Associate Consultant

Chris Pratt is an Associate Consultant with Courtemanche and Associates with more than 32 years in clinical and leadership experience working in varying healthcare positions from the bedside to the Boardroom. In this role, he is responsible for assessing healthcare organizations’ readiness for licensing, accreditation, and regulatory compliance. He is trained in the application, teaching, and facilitation of the requirements and recommendations of The Joint Commission, the Centers for Medicare and Medicaid Services and other regulatory and accrediting agencies. He assists organizations with post-survey activities education and follow-up, patient safety strategies, and quality improvement initiatives. Read More