Meet our healthcare accreditation & regulatory compliance team – collectively sharing more than two centuries of healthcare knowledge, wisdom & guidance.
Ms. Courtemanche is the President of Courtemanche and Associates. With more than 40 years of healthcare management and leadership experience, Ms. Courtemanche is an advocate for enhancing patient safety by weaving regulatory compliance into an organization’s culture and foundations for care.
Ms. Courtemanche has authored several publications to assist organizations with ongoing Joint Commission (TJC) compliance and performance improvement, including: Performance Tracing: A Guide to Tracer Methodology and the SOAR TO SUCCESS.
She has served as a member of The Joint Commission Consultant Forum, on the Editorial Review Board for NAHQ, and as member and faculty for professional organizations and associations, such as the Institute for Healthcare Improvement (IHI), National Patient Safety Foundation (NPSF), and American Hospital Association (AHA). She is a national speaker and previously served as a Surveyor, Faculty, and Team Leader at The Joint Commission where she was responsible for facilitating team performance during surveys, surveying standards, and providing on site education and consultation. Read More
Synergy: Promoting collaborative relationships for performance improvement,
we enhance systematic outcomes.
James Ballard is an Associate Consultant with over 30 years of experience responsible for assessing healthcare organizations’ readiness for licensing, accreditation and regulatory compliance. He will assist organizations with post-survey activities, education and follow-up, patient safety strategies, and quality improvement initiatives. Mr. Ballard has worked in a variety of healthcare positions and his experiences range from Surgical Technologist, EMT, Combat Medicine to a Federally Certified Healthcare Surveyor (Hospital, Critical Access, Transplant, Ambulatory Survey Centers and Long-Term Care), to Director positions over Compliance, Quality, Infection Prevention, Safety, Risk Management, Employee Health, and Emergency Preparedness. Mr. Ballard was the main creator of the CMS Focused Quality Assessment and Performance Improvement (FQAPI) Survey process and tool for Transplant programs in Hospitals. He is trained in the application, teaching, and facilitation of the requirements and recommendations of The Joint Commission, the Centers for Medicare and Medicaid Services and other regulatory and accrediting agencies. Read More
Excellence: Providing quality in service and response, we meet our client needs.
As Senior Consultant-Director of Administrative Services, Pat is responsible for the management of the consulting pipeline, planning for the delivery of services and business development initiative for Courtemanche & Associates. Pat serves as a knowledgeable resource to new and existing clients, helping to guide them through their accreditation and regulatory needs. As Senior Consultant, clients receive the knowledge and expertise that comes from both her clinical experience and training as a Registered Pharmacist and her nearly three decades of experience in administrative and leadership roles within healthcare. Read More
Integrity: Adhering to a strict moral and ethical code, we assure fair and impartial
appraisals and delivery of accurate results.
Amy Goyer, Business Office & Education Coordinator at Courtemanche & Associates, processes expenses, works with AR & AP functions and fields calls from clients and vendors. Amy received a Bachelor of Arts in Sociology and Business. She has a background in retail management and teaching pre-school. She has also spent a bulk of her time performing volunteer work.
Amy is based in the Charlotte, NC, office. Read More
Confidentiality: Safeguarding organizational information, we pledge to keep privileged information in strict confidence.
Ronda Katzman, Chief Operations Officer at Courtemanche & Associates Healthcare Synergists, is responsible for oversight and management for Finance, Budget Control, Asset Acquisition, Human Resources Management, Benefit Management, Employee Performance, and related organizational areas.
Ronda has extensive experience in business performance and operations management, implementing structures and systems to refine and maximize organizations for overall performance efficiency. She has served key roles in business and operations management in a variety of settings including property management, non-profit, independent education and small business consulting. Ronda received a Bachelor of Arts from the University of North Carolina at Charlotte and is currently pursuing her MBA.
Ronda is based in the Charlotte, NC, office. Read More
Teamwork: Working together, we forge relationships that create the foundation for success.
Denise Smith is an Associate Consultant with Courtemanche & Associates. In this role she is responsible for assessing healthcare organizational readiness for licensing, certification, accreditation and regulatory compliance. She assists organizations with survey preparation, educational needs, post survey activities, follow-up, patient safety strategies and quality improvement initiatives. Denise has more than 40 years of experience and expertise in Infection Prevention, Sterile Processing, Legal Nurse Consulting, Quality and Resource Management, Clinical Education, and a variety of acute inpatient and outpatient care settings.Clinically, Denise is a licensed Registered Nurse with an extensive background in Infection Prevention and Control for perioperative settings, sterile processing and quality management. Additionally, she has served as a Certified Legal Nurse Consultant and has aided organizations for EMTALA, Medical-Surgical and Health Care Administration areas of concern. Read More
Results: Focusing on results, our clients have consistently achieved high TJC accreditation scores.
Chris Pratt is an Associate Consultant with Courtemanche and Associates with more than 32 years in clinical and leadership experience working in varying healthcare positions from the bedside to the Boardroom. In this role, he is responsible for assessing healthcare organizations’ readiness for licensing, accreditation, and regulatory compliance. He is trained in the application, teaching, and facilitation of the requirements and recommendations of The Joint Commission, the Centers for Medicare and Medicaid Services and other regulatory and accrediting agencies. He assists organizations with post-survey activities education and follow-up, patient safety strategies, and quality improvement initiatives. Read More
Knowledge: Educating our clients and ourselves, we enable the integration of new concepts and approaches to achieve organizational goals