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Baptist Health South Miami
Miami, FL
"This is our second full mock survey with Courtemanche and it fully exceeded my expectations on all counts. The consultant surveyors were fully prepared; knowledgeable and very willing to share their knowledge and expertise. The report they generate forms the backbone of our annual PPR and is easy to read and use. The consultant/surveyors also helped us analyze our readiness for up-coming or proposed standards."
Charlotte, NC
"We are always amazed at the timeliness of responses received from Courtemanche & Associates."
Issues ranging from day to day operations to long range strategic initiatives are handled quickly, but thoroughly, and with great ease.
We are in our second survey cycle with Courtemanche & Associates and continue to be impressed with their talents.
They have successfully assisted us in initiatives that involve our medical staff.
They are able to listen to our medical staff, appreciate their point of view, and reach the consensus that is needed for the benefit of the organization.
They have earned the trust and support of our medical staff.
Whenever something new is released nationally from governmental or regulatory bodies, we can always count on Courtemanche & Associates to be knowledgeable of the issues.
"They are able to present new regulatory expectations in a way that is understandable to our staff, and how they relate to our organization."
"They provide excellent speakers and presenters who are able to present educational opportunities very effectively by 'weaving' in past professional experiences."
"From document review to satellite presentations, they have enabled us to stay abreast of changing TJC regulations and improve our individual hospital and system scores at the same time."
"Our hospital and system scores have improved since we started working together."
Talihina, OK
"Courtemanche & Associates is to TJC what apple pie is to baseball – a NECESSITY!"
"This was my first time coordinating the TJC survey process, and Courtemanche & Associates made it excellent!"
"Not only did we succeed, we triumphed over our last score and received no type one recommendations."
"We would recommend Courtemanche & Associates without hesitation to any healthcare organization."
Bangor, Maine
"Courtemanche & Associates are very knowledgeable and up to date on what to expect from TJC."
"Courtemanche & Associates have provided mock surveys that have prepared our staff well for TJC surveys."
"It is extremely helpful to be able to email questions and always receive very prompt responses."
"They are willing to review drafts of procedures and provide feedback in between consulting visits, which keeps us right on track."
Baltimore, MD
Harbor Hospital gained weekly, often daily up to the minute guidance, examples, and expert advice about TJC challenges.
The Medical staff relied on the interpretation of the regulations with straightforward real
life applications in other settings.We especially found the safety information to be valuable.
(Their) consultants are approachable and the staff readily asked for help and suggestions for improvement.
Baltimore, MD
"Courtemanche & Associates conducts a comprehensive and thorough consultative survey performed by experts in the field."
"The survey findings and recommendations for corrective action are clearly stated and consideration is given to the feasibility of implementing any suggested administrative or clinical modifications."
"Courtemanche & Associates provide timely updates related to regulatory activities."
Port Huron, MI
"I was a newly hired employee at a hospital who asked me to coordinate their TJC survey scheduled in 4 months. Courtemanche & Associates knowledge of TJC along with their supportive and caring approach saved the day."
"Courtemanche & Associates are true professionals who would be assets to any TJC program."
"They have the capability to explain complicated TJC standards, making the rationale for implementation much clearer."
"As a busy TJC coordinator, e-mail and telephone contact allowed me to clarify and succinctly communicate the intent of the standards to staff thereby utilizing my limited resources most effectively."
"Learning from Courtemanche & Associates was a true privilege. Their knowledge and character are second to none."
"Their approach to TJC emphasizes how standards contribute to the positive outcomes of patients."
"They focus on the quality of patient care which is the heart and soul of the mission and values of our hospital."
"It is a pleasure partnering with Courtemanche & Associates."
"They enable us to deliver quality patient care for which we are all committed and continue to be proud."
Columbia, SC
"Courtemanche and Associates have the expertise and ability to parlay their knowledge of Joint Commission standards into usable and practical language."
"Their ability to guide individuals and institutions toward compliance and to empower others is unparalleled."
"They are unmatched in their ability to make the standards jump off the page."
"They possess the unique ability to make the difficult and complex less daunting."
"Through coaching others in the establishment of sound procedures, processes, policies and systems, they know what it takes to move even the most stagnant organizations forward."
"Having utilized their services in two hospital systems, it has been my pleasure to learn from and work alongside Judy and her associates to ready our hospitals for accreditation surveys."
"It is without hesitation that I highly recommend Courtemanche and Associates to any organization wishing to excel."
Edison, NJ
"Courtemanche & Associate is a customer friendly consulting service that provides a great value for the money spent."
"This company provides solutions!"
"Most importantly, in addition to identifying problem areas and advising, this company provides solutions; hands-on help and tools to accomplish your goals."
South Portland, ME
"We have used Courtemanche and Associates to prepare for two successful surveys."
"Their services have been professional, but very personalized."
"C&A is a joy to work with and they make themselves available throughout the preparation period for questions."
"The help C&A has provided has been invaluable."
North Providence, RI
"We highly recommend Courtemanche and Associates."
"They provide expedient responses to questions and concerns relating to regulatory compliance."
"Courtemanche & Associate Staff are knowledgeable and up to date on all TJC changes and revisions, which we all know are constantly changing!"
"Their onsite consultants have been extremely valuable in preparing us for TJC survey."
"Courtemanche & Associates excel in both their knowledge and expertise but also in their "personal touch" when dealing with their clients."
Fitchburg, MA
"Courtemanche & Associates provide timely information on TJC changes with realistic methodology to meet the standards."
"Courtemanche & Associates provide timely answers to difficult questions regarding TJC questions."
Monroe, NC
"They provided great advice and guidance to the employees, in a very professional manner."
"Courtemanche & Associates did an excellent job with the mock Lab TJC survey at Union Regional Medical Center."
"They provided a thorough review of the lab standards and provided specific advice to be prepared for the upcoming Lab TJC survey at URMC."
"They were very professional and gained rapport with the hospital employees in the related areas."
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