Testimonials

"As a new survey coordinator with limited knowledge of the Joint Commission, Courtemanche & Associates guided, educated and taught me how to help lead the organization in the right direction to ensure accreditation. You are a company that is responsive to all calls, inquiries and issues related to TJC and have been instrumental in guiding us through a successful survey. Thank you again.

During our recent survey, C&A provided Survey 911 Onsite Support.
They responded to our 911 call quickly and kept us on track for the 4 days of survey. Our entire organization is comfortable with the consultants’ advice, style and understanding of the standards and what we need.
The consultants remained enthusiastic, supportive, firm and maintained a great sense of humor, during this most stressful time. Thank you C&A!"

Andrea Zawadzky
Director, Regulatory Compliance & Patient Safety
Bayshore Community Hospital, Holmdel, NJ

"We can’t thank the C&A Team enough, partnering with your team was one of the best decisions we ever made. We share this accomplishment (successful survey) with you!!!!!!"

Wendy Brown, RN, MS
Vice President, Patient Care Services
Bayshore Community Hospital, Holmdel, NJ

"I have wonderful news to share with you and your team! The TJC surveyors showed up 3 months early at Homestead Hospital the last week in June.   I can't say enough about how helpful it was to have your team come for our mock surveys.  We were able to practice and perfect the opening conference/orientation to the organization based on your suggestions and it went beautifully.  I think it really set the stage for the rest of the survey.  As they went on their tracers, the team anticipated the questions based on their experiences during our mock surveys and was able to answer quickly and with confidence. 

Thank you again for all your help - it really made a difference!!"

Jill White, RN, CPHQ
Director, Performance Improvement and Case Management
Homestead Hospital, Homestead, FL

“Thank you for the assistance your firm afforded us as we went through the accreditation process with TJC. The process was difficult and arduous but you were with us every step of the way. You were instrumental in interpreting the regulations and helping us to identify and correct any gaps that were present. It has been a pleasure to work with such a knowledgeable and professional organization as yours.”

Michael J Feder, MD
Chief Medical Officer
Carondelet Health, Kansas City, MO

“I can’t thank Judy and the staff at Courtemanche & Associates enough for their assistance after our Joint Commission Survey. She recognized the intensity of our approach to the clarification process and matched it “step-for-step”. I could hardly believe we were exchanging drafted materials even over the Labor Day weekend! We were able to submit our documentation in much less than the allowed timeframe thanks to her attention. Their approach for review of the affected standards lent expanded insight. While I initially had “black and white” vision regarding compliance, they helped me see that indeed our organization had met the standards through extended processes. I would (and have) heartily recommended their group for any organization needing such services. Our entire managerial team has been participating now in C&A TJC preparedness sessions and will face future surveys more assuredly.”

Joyce Buxton, RN, BSN, COHN-S, MSM
St. Mary’s, Warrick, Boonville, IN