Presenter – Jill Ryan, CPHQ, HACP
Jill Ryan is Chief Executive Officer and a Senior Consultant at Courtemanche & Associates. In this role, Jill is responsible for the daily operations of the firm and assuring the provision of the mission of the company. She works with clients to enhance Courtemanche & Associates’ offerings through onsite and virtual consultation, web conferencing, and development of new services to meet clients’ needs.
Ms. Ryan has nearly three decades of healthcare administrative and regulatory experience. She has served as survey coordinator and patient safety officer, facilitating numerous successful Joint Commission surveys, Centers for Medicare and Medicaid Services (CMS) surveys and state surveys. Jill has worked in senior leadership for the majority of her career and has demonstrated skills in governance and medical staff relations, leadership and management development, facilitation of strategic initiatives and the creation of infrastructure to support operational growth and business goals.
Ms. Ryan has developed numerous unique regulatory compliance tools and resources to assist organizations in accreditation and regulatory success. Of note, she developed the concept of the “Mini Tracer” which is highlighted in Performance Tracing: A Primer on Tracer Methodology. No stranger to the educational needs of regulatory compliance, Ms. Ryan also developed TJC Boot Camp and TJC 101 to keep organizations on track with accreditation basics and changing regulatory requirements.
Ms. Ryan was also instrumental in developing and implementing the concept of Care Enhancement to operationalize culture change at the operational level of healthcare organizations enhancing compliance and patient care outcomes. This unique approach modifies organizational dynamics and creates the synergy needed between staff and leaders to attain positive organizational outcomes.
In addition, Ms. Ryan is a Certified Professional in Healthcare Quality and a Healthcare Accreditation Certified Professional.