HACP
Jill Ryan is Chief Operations Officer and a Senior Consultant at Courtemanche & Associates. In this role, Jill is responsible for the daily operations of the firm and heads and serves as the regional contact for C&A’s New Jersey office. She works with clients to enhance current Courtemanche & Associates’ offerings through audio, web conferencing, onsite consultation and development of new services to meet clients’ needs.
Ms. Ryan has over two decades of healthcare administrative and regulatory experience. She most recently served the respected Denville, New Jersey-based Saint Clare’s Health System for more than ten years. Jill has served as survey coordinator and patient safety officer, facilitating numerous successful Joint Commission surveys, Centers for Medicare and Medicaid Services (CMS) surveys and state surveys.
Ms. Ryan has developed numerous unique regulatory compliance tools and resources to assist organizations in accreditation and regulatory success. Of note, she developed the concept of the “Mini Tracer” which is highlighted in Performance Tracing: A Primer on Tracer Methodology. No stranger to the educational needs of regulatory compliance, Ms. Ryan also developed TJC Boot Camp and TJC 101 to keep organizations on track with accreditation basics and changing regulatory requirements.
Ms. Ryan was also instrumental in developing and implementing the concept of Care Enhancement to operationalize culture change at the operational level of healthcare organizations enhancing compliance and patient care outcomes. This unique approach modifies organizational dynamics and creates the synergy needed between staff and leaders to attain positive organizational outcomes.
As the first President of the Society of Healthcare Accreditation and Regulatory Professionals (SHARP), a professional organization established to educate, support, provide networking opportunities and offer certification to healthcare survey coordinators, Ms. Ryan served as role model and national spokesperson to grow a support network for survey coordinators everywhere.
In addition, Jill is a Healthcare Accreditation Certified Professional awarded by the Center for Improvement in Healthcare Quality, is trained in Six Sigma concepts, certified in the National Incident Management System (NIMS), and is pursuing studies in Business Management. Ms. Ryan resides in Dover, New Jersey.