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Courtemanche & Associates Healthcare Synergists
Best Practice Partners
2006 Best Practice Awards Presented at the C&A
Annual Client Conference in Orlando, FL December 5, 2006
2005
Broward General Medical Center
Gail Gillenwaters – Fort Lauderdale, Florida
“Evidence of Standards Compliance and Clarification” – Broward General Medical Center, under the direction of Gail Gillenwaters, successfully clarified Requirements for Improvement received during their 2006 Survey. Their clarification process overturned 5 Requirements for Improvement, creating a more positive outlook on their organization.
Nancy Thomas – Winchester, Kentucky
“Healthcare Facilities Accreditation Program (AOA)” – Clark Regional Medical Center, under the direction of Nancy Thomas, successfully transitioned the organization away from TJC Accreditation and obtained alternate accreditation, HFAP, which also has deemed status by the Centers for Medicare and Medicaid Services (CMS).
Sean Hanrahan – Hazleton, Pennsylvania
“Marmoleum – Creating Better Environments” – Marmoleum has great properties to enhance organization’s compliance with Infection Control guidelines. Clinical studies have been performed to demonstrate reduced infections in healthcare organizations.
Peter Bartolomeo – Red Bank, New Jersey
“J-check – TJC Self Assessment and Tracking Tool and MAGNETize – Nurse Evaluation Tool”” – HIMformatix tools are great tools to enhance quality improvement strategies and reporting mechanisms in organizations. In addition, the products allow you to track compliance with multiple regulatory requirements.
Gai Cole – Baltimore, Maryland
“Business Continuity Planning”” - Johns Hopkins , under the direction of Gai Cole and others in the organization, were successful in creating a sound Business Continuity Plan, in the event of a terrible disaster.
Donna Raimondi – Baltimore, Maryland
“Kernopoly – and other Creative Strategies to Achieve Continuous Readiness” – Kernan Hospital, under the direction of Donna Raimondi, was successful in developing creative strategies to engage staff related to regulatory requirements education.
Brenda Keeling – Milburn, Oklahoma
“Pay for Performance” – Patient Response Inc., under the leadership of CEO Brenda Keeling, has stayed abreast of the sweeping changes coming from CMS and the Pay for Performance initiative. Brenda is a featured speaker on our quarterly CMS Web Conferences.
Craig Boerger – Vienna, Virginia
“Enhancing Corporate Performance Measurement” - Performance Management software and Balanced Scorecard solutions to help organizations drive strategy at all levels, improve decision making, and ensure better operational performance and execution.
Sue Nieto – Baltimore, Maryland
“TJC Decision Recovery 2006” – St Agnes Hospital, under the regulatory direction of Sue Nieto, was successful in overturning a adverse regulatory decision given by TJC.
Schneider Regional Medical Center
Angela Rennalls-Atkinson & Rodney E. Miller – St Thomas, United States Virgin Islands
“TJC Decision Recovery 2006” - Schneider Regional Medical Center successfully navigated a hearing in Chicago and overcame a loss of accreditation. Their story demonstrates the impact of other programs on the overall hospital’s accreditation – specifically the Lab.
Larry Barlow and Dean Samet – Nashville, Tennessee
“SSR Surveyor: Building Maintenance Program” – Provides strategies for complying with one of the top challenging standards, EC.5.20 – Life Safety Code Compliance.
Society of Healthcare Accreditation and Regulatory Professionals
Jill McCaffrey – President
Charlotte, North Carolina
”Where Accreditation and Regulatory Experts Go!” - SHARP formally introduces itself to a national audience as a networking, support and certification source for Survey Coordinators.
Julie Gillespie – Director
Charlotte, North Carolina
SRS – Survey Response System! - SHARP's initial publication helps the Survey Coordinator prepare for an upcoming TJC survey. Field tested in St. Jude's Children's Hospital during their recent survey.
Laura Benson – Westbrook, Maine
“TJC Decision Recovery 2006” – Spring Harbor Hospital, under the regulatory direction of Laura Benson, was successful in overturning a adverse regulatory decision given by TJC.
Mark Leidlein and Jon Francis – Pontiac, Michigan
“Options for Healthcare” – Strategies for improving compliance with EC.5.20, and the requirements of fire doors. Their products also have a very aesthetic feel to enhance the perception of your facility.
VoiceCare – Integrated Voice Solutions
Dena Jackson – Chattanooga, Tennessee
“Improving Communication Among Caregivers” – Provides great strategies related to compliance with National Patient Safety Goals, specifically, Communication among Caregivers.
Julie Gillespie – Memphis, Tennessee
“Continuous Survey Readiness and the Survey Coordinator” - St. Jude Children’s Research Hospital, under the direction of Julie Gillespie, has developed their “Red Book” as an ever ready approach to unannounced survey.Ava Dobin – Coral Springs, Florida
“Reducing Risk and Cost in Ventilator-Associated Pneumonia” - Coral Springs Medical Center, of the North Broward Hospital District, under the direction of Ava Dobin, Infection Control Practitioner, developed and implemented processes to virtually eliminate ventilator pneumonia for their patients.
Robin McElligott – Coral Springs, Florida
“Reduction in Central Venous Catheter Infection Rates” – Coral Springs Medical Center, of the North Broward Hospital District, under the direction of Robin McElligott, Quality Manager, developed and implemented processes to significantly reduce central venour catheter infection rates for their patients.
James Higbe – Jacksonville, Florida
“Nurse Call Solutions for Healthcare” - Wescom (now Intego), under the direction of James Higbe, has developed integrated communications, data, and tracking systems for the healthcare industry. Specifically, their nurse call systems promote patient safety as well as improve the patient’s overall healthcare experience.
ASCOM Wireless Solutions Slade Inscoe - Morrisville, North Carolina
“Improved Patient Safety with Wireless Technology” – ASCOM Wireless Solutions, under the direction of Tom McKearney and other senior leadership, has developed wireless technology which supports compliance with the National Patient Safety Goals. Specifically, their products help organizations improve their communication techniques among caregivers, as well as support the recognition of clinical alarms and needed follow-up response.
St. Joseph Health Services of Rhode Island Marcia Trenn - North Providence, Rhode Island
“Maintaining a Successful Life Safety Code-Fire Response System” – St. Joseph Health Services of Rhode Island, under the direction of Marcia Trenn, Risk Manager, shared the process for survey preparation, management during and following their JCAHO survey.
VoiceCare – Integrated Voice Solutions
Dena Jackson – Chattanooga, Tennessee
Robert Walsh – Children’s Hospital of Austin Austin, Texas
“Voice Care-Linking Safety and Technology” – Integrated Voice Solutions, under the direction of Janet Chopra, provides Voice Care, a great strategy to improve communication among caregivers in the healthcare industry. Along with Robert Walsh of Children’s Hospital of Austin, the two demonstrate the remarkable impact on positive patient experiences and outcomes.Rick Post – Schenectady, New York
“External Medical Peer Review Services” - Medical Peer Review Services, under the direction of Cheryl Payne and Rick Post, provide solutions for external medical staff peer review. They partner with your healthcare organization to provide quality, unbiased review to assist you in your medical staff peer review concerns.St. Clare's Health System Jill McCaffrey - Denville, New Jersey
“The Road to Survey Success” – Saint Clares Health System, under the direction of Jill McCaffrey challenged a final survey report that was upscored in multiple areas when compared with their preliminary survey report, and successfully changed their survey outcome by working directly with the Executive Director of Hospital Accreditation.
Performancesoft Craig Boerger – Vienna, Virginia
Enhancing Corporate Performance Measurement” - performancesoft, under the direction of Criag Boerger, provides performance management software and balanced scorecard solutions to help organizations drive strategy at all levels, improve decision making, and ensure better operational performance and execution.Patient Response Brenda Keeling - Milburn, Oklahoma
“Simplifying Regulatory Requirements” – Patient Response, Inc., under the direction of Brenda Keeling shared changing reimbursement concepts, case management issues and strategies to simplify regulatory compliance and maximize reimbursement.
Corporate Renaissance Group John Smith - Ottawa, Ontario Canada
“Employee Performance Measurement Solution for Healthcare” – Corporate Renaissance Group, under the direction of John Smith, provides emPerform, a online collaborative software platform that can help organizations create professional online employee performance appraisals.Ronnie Walker - Port Huron, Michigan
”Executing the 2005 JCAHO Survey Process” – Port Huron Hospital, under the direction of Rhonda Walker highlighted strategies for successful Joint Commission Survey Compliance.
Hospital
Name
Port Huron Hospital Ronnie Walker ”Executing the JCAHO Periodic Performance Review” Hospital of the University of Pennsylvania
Eileen Haller
“Operationalizing the 2004 JCAHO Survey Process ” St Clares Health System
Jill McCaffrey “The Road to Survey Success” ASCOM Wireless Solutions
Tom McKearney “Improved Patient Safety with Wireless Technology” St. Joseph Health Services of Rhode Island
Marcia Trenn “Emergency Management Response – The Station Fire” Choctaw Nation Health Authority
Tammy McGee “Maximizing Surgical Infection Prevention” Patient Response, Inc.
Brenda Keeling “Enhancing Patient Flow” Avery Health System - Charles A. Cannon Memorial Hospital
Amy Mitchell “Customer Service Excellence –The Planetree Model” Spring Harbor Hospital
Jo Ann Griffin “The Phoenix Rises from the Ashes – Redesigning Mental Health”
Ronnie Walker - Port Huron, Michigan
”Executing the JCAHO Periodic Performance Review” – Port Huron Hospital, under the direction of Rhonda Walker, Director of Compliance and Risk Management, was the first hospital in Michigan to complete and submit their Periodic Performance Review. The process developed was then shared with the Michigan Hospital Association membership to facilitate the process for all.
Hospital of the University of Pennsylvania
Eileen Haller - Philadelphia, Pennsylvania
“Operationalizing the 2004 JCAHO Survey Process ” – The Hospital of the University of Pennsylvania, under the direction of Eileen Haller, Director of Clinical Effectiveness and Quality Improvement, successfully prepared her organization for the new Shared Visions- New Pathways survey process, utilizing tracer methodology and extensive communication technologies, culminating in outstanding survey results.
St. Clare's Health System Jill McCaffrey - Denville, New Jersey
“The Road to Survey Success” – Saint Clare's Health System, under the direction of Jill McCaffrey challenged a final survey report that was upscored in multiple areas when compared with their preliminary survey report, and successfully changed their survey outcome by working directly with the Executive Director of Hospital Accreditation.
ASCOM Wireless Solutions Tom McKearney, Morrisville, North Carolina
“Improved Patient Safety with Wireless Technology” – ASCOM Wireless Solutions, under the direction of Tom McKearney and other senior leadership, has developed wireless technology which supports compliance with the National Patient Safety Goals. Specifically, their products help organizations improve their communication techniques among caregivers, as well as support the recognition of clinical alarms and needed follow-up response.
St. Joseph Health Services of Rhode Island Marcia Trenn - North Providence, Rhode Island
“Emergency Management Response – The Station Fire” - St. Joseph Health Services of Rhode Island, under the direction of Marcia Trenn, Risk Management, was instrumental in community hospital disaster response during the tragic Station Fire. IN addition, their experience was shared and published by Joint Commission as an example of the important role community hospitals play in emergency management.
Choctaw Nation Health Authority Tammy McGee - Talihina, Oklahoma
“Maximizing Surgical Infection Prevention” - Choctaw Nation Health Services, under the direction of Tammy McGee, lead the way in surgical infection prevention in the state of Oklahoma. McGee was instrumental in developing and facilitating this effective process.
Patient Response Brenda Keeling - Milburn, Oklahoma
“Enhancing Patient Flow” – Patient Response Inc. under the direction of Brenda Keeling, developed and instituted case management models to enhance patient flow, safety, and reduce lost revenue in health care organizations.
Avery Health System - Charles A. Cannon Memorial Hospital Amy Mitchell - Linville, North Carolina
“Customer Service Excellence –The Planetree Model” - Amy Mitchell, Patient Safety Officer at the Charles A. Cannon Memorial Hospital shared their approach to Customer Service which enhances the Planetree Model in healthcare delivery with community volunteers to provide piano music in the lobby and other activities fostering the comfort of patient and families.
Spring Harbor Hospital Jo Ann Griffin - Westbrook, Maine
“The Phoenix Rises from the Ashes – Redesigning Mental Health” – Jo Ann Griffin shared the process that brought the Jackson Institute from bankruptcy to the Spring Harbor Hospital, a quality mental health institution.
For more information please e-mail us at info@courtemanche-assocs.com
Courtemanche & Associates Healthcare Synergists
P.O. Box 17127, Charlotte, North Carolina 28227
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