Communication Booster Shots: Your Prescription for Healthy Communication
By Susanne Gaddis, PhD, CSP, "The Communications Doctor"
Here’s a bit of hard truth: people decide whether they like you or not, and whether they want to get to know you better, in the first three minutes of talking with you.
It's true that we have only one chance to make a positive first impression. However, the good news is that we have many opportunities to make a positive last impression.
When you leave a room, what do you leave behind? Do you leave a sense of calm or a crunch of chaos? Believe it or not, even difficult conversations can end on a high note.
Consider these sorts of phrases if you want to leave a conversation on a positive last impression:
- “I've heard a lot of good ideas and appreciate all of your input and contributions.”
- “You've given me a lot to think about. I really appreciate your time.”
- “It meant a lot to me to have this discussion, thank you.”
- “I appreciate your listening to me.”
- “Thanks for stopping by.”
- “It's been so much fun talking with you.”
As you share these words, take care to acknowledge each person in the room by giving affirmative nods and making eye contact with them as you say goodbye. In certain situations, shaking hands is also appropriate.
Your Prescription: Think back to a conversation that ended awkwardly or on a sour note. Now, consider what you could have said differently that might have improved the conversation. The next time, use your new strategy and see things turn out more positively.
Susanne Gaddis, PhD, CSP, professionally known as “The Communications Doctor” is an internationally known interpersonal communications expert who delivers workshops, keynote presentations and executive coaching for healthcare organizations. For FREE articles or to learn more about Dr. Gaddis, call 919-933-3237 or visit: www.CommunicationsDoctor.com.