Survey 911 Emergency Service - Onsite Survey Support

C&A’s experienced consulting staff will support your leadership and survey response team with onsite survey support.  Today’s accreditation and regulatory surveys are more challenging and complex than those of the past.  Quality and regulatory professional resources are more limited than ever.  C&A recognizes these challenges and has established Survey 911 to assist organizations during the survey process.  Organizations with a Survey 911 agreement receive onsite assistance within hours of C&A receiving a call that an unannounced survey has begun.  A C&A Associate will be in your command center, supporting your staff, providing advice related to the survey process, counsel on to developing trends and findings, guidance for RFI mitigation strategies and a calming influence for those in charge.  This invaluable support has resulted in improved survey outcomes and accreditation decisions.

Deliverables for Survey 911 – Emergency Response:

• Onsite C&A Associate support during survey – with arrival by Day 2 of survey

• Expert guidance related to survey process and organization

• Leadership of survey command center

• Survey Risk Reduction:

• ongoing review of reported findings

• analysis of trends

• development of mitigation strategies

• recommendations for immediate remedy           

• coaching of leadership and staff

• review of requested documentation

• Immediate post-survey evaluation of results and recommendations for next steps