Synergy  -  Excellence  -  Integrity  -  Confidentiality  -  Knowledge  -  Teamwork  -  Results


  • The services provided by C&A consultants are the best I have experienced in my career that spans over 40 years. The education and training is spot on, pertinent, and gives an organization the tools and skills not only to do well on survey, but more importantly, to ensure that the care provided to our patients and their family members is of the highest standard. The experience is unlike any other as it relates to consultants. The C&A staff clearly care and love what they do and they are great at what they do. The services provided really enable an organization to put in place solid programs and processes that effect change. The CET philosophy is a very effective way to achieve a state of continuous readiness. It´s contagious and it´s catching on in this organization!!–Jose R. Serpa, CRA, LRT,  Care Enhancement Team, HealthAlliance of the Hudson Valley, Kingston, NY

  • Courtemanche & Associates is a very professional organization that has helped us prepare for surveys and to make us survey ready at all times. Our last survey was very successful and we owe a lot of this to the C&A. I am looking forward to a long professional relationship with you and I especially appreciate your help during the survey as well as your help with our responses back to TJC.–Mary Jo Keefe, MSM, BSN, RN, Vice President, Patient Care Services, Chester River Hospital Center, Chestertown, MD

  • C&A is the equivalent of an American Express Card - Don´t have a survey without them!–Joseph C. Marsicovete, Chief Quality & Performance Improvement Officer, HealthAlliance of the Hudson Valley, Kingston, NY

  • Judy is one of the most knowledgeable, professional people I have ever had the opportunity to work with. She has a vision and an unbelievable ability to piece together bits of comments and questions and make sense out of them, answer then, and help us understand how it all needs to be applied and/or improved upon.  I have never had the opportunity to work with a group of such high caliber people. Every person we have worked with has been professional, knowledgeable, friendly, fun and effective. Just when I think they can´t impress me anymore, they do something else that leaves me going "wow, they did it again!" We are so fortunate to be working with all of you.–Karen L. Zimmerman, RN, Director of Clinical Excellence & Patient Safety, Trinity Health, Minot, ND

  • I am always happy with the depth of knowledge and courtesy of service. I know that if my organization follows up with recommendations we will be better for it.–Mark D. Sprada, MBA, BSN, RN, Chief Nursing Officer, Broward General Medical Center, Ft. Lauderdale, FL

  • It´s always a pleasure working with Courtemanche & Associates. In just a short amount of time, they are able to assess where we are with compliance and where we need to focus our attention.–Mary Louise McEwen, Superintendent, Riverview Psychiatric Center, Augusta, ME

  • C&A, at a moment´s notice rushed to our aide in dealing with some regulatory issues. They were very knowledge, professional, and greatness of all responsive to every question we had.–Mary Pool, BBA, MSA, Director of Quality, Port Huron Hospital, Port Huron, MI

  • In both my present and previous position at St. Agnes and in my previous position at Franklin Square Hospital, C&A has always assisted us in presenting ourselves in the best light in preparing us for what was to come and in rescuing us when we needed it.–Susan Nieto, RN, MS, Director of Risk Management, Saint Agnes Hospital, Baltimore, MD

  • C&A does an excellent job in preparing the organization and staff for survey by helping the organization maintain a constant state of readiness. They offer support and are always available to answer questions.–Gary Lawrence, RN, MS, BSN, NREMT-P, Director of Nursing Services, Choctaw Nation Health Services Authority, Talihina, OK

  • All experiences have been positive and rewarding. I have learned a tremendous amount and have only good things to say about everyone involved with C&A.–Karen D. Price, RN, Nursing Supervisor, Margaretville Memorial Hospital, Margaretville, NY

  • C&A has been a great asset to Trinity Health. They have brought a positive attitude to our facility. Our CET has come a long ways from Day 1. We now feel empowered to change our culture!–Andrea L. Roedocker, BSRT(R), Regulatory Standards Coordinator, Trinity Health, Minot, ND

  • I have been conducting the tracers here @ PHH and I am always looking for ways to improve.  While I am not as knowledgeable about environment of care, being with you provided me with the opportunity to broaden my knowledge base.  Our clarification went well and for that I am grateful.  We have worked very hard here to achieve compliance for the regulatory purposes and pt. safety.  I believe we do a great job caring for the patient population we serve, and continue to strive to make improvements.  Your input was very helpful and for that! Thank You!–Mary Osterland, RN, Quality Review Specialist, Port Huron Hospital, Port Huron, MI

  • I have wonderful news to share with you and your team! The TJC (formerly JCAHO) surveyors showed up 3 months early at Homestead Hospital the last week in June.   I can´t say enough about how helpful it was to have your team come for our mock surveys.  We were able to practice and perfect the opening conference/orientation to the organization based on your suggestions and it went beautifully.  I think it really set the stage for the rest of the survey.  As they went on their tracers, the team anticipated the questions based on their experiences during our mock surveys and was able to answer quickly and with confidence.  Thank you again for all your help - it really made a difference!!–Jill White, RN, CPHQ, Director, Performance Improvement and Case Management, Homestead Hospital, Homestead, FL

  • Thank you for the assistance your firm afforded us as we went through the accreditation process with TJC (formerly JCAHO). The process was difficult and arduous but you were with us every step of the way. You were instrumental in interpreting the regulations and helping us to identify and correct any gaps that were present. It has been a pleasure to work with such a knowledgeable and professional organization as yours.–Michael J Feder, MD, Chief Medical Officer, Carondelet Health, Kansas City, MO